Some frequently asked questions...
Where do you ship gifts?
We ship gifts within the EU. However, during the pandemic, deliveries to foreign countries have been slow. We can't guarantee any specific delivery dates outside Finland. In Finland we use the Postal Services (Posti), as well as Matkahuolto and Schenker. In the Helsinki area (Helsinki, Espoo, Vantaa, Kauniainen) we also offer our courier service for deliveries. Always include the recipient's local Finnish mobile number (+358-) in the order!
What is the Christmas schedule?
You should make your oder as soon as possible. When ordering online, you may request the delivery later, like just before Christmas.
The deadline for Christmas orders is 7th December. All orders made and/or confirmed on that date will be made on time for Christmas.
We would prefer email when contacting us. During our peak season (Sep-Dec) we are sometimes too busy to even pick up the phone. It is also nice to have some data in writing, makes it easier to continue the service! You may also use whatsapp when contacting us, but email is always the best way!
I would like to add a card on my order, how can I do that?
There are two ways to order a card. Either choose it as a product (code 997), or when in thr shoppiung cart, clicking the link at the bottom on the right. It says CHOOSE A CARD, RIBBON, BASKET & CELLOPHANE. By clicking that link, a new page opens and you may choose a card (or an imprinted ribbon if you like). On the space just below, you may add the text to be printed on the card.
If you chose a card as a product, you may write the text on the additional text field in the shopping cart, that is at the bottom on your left.
If you forget that, send us the text by email (firstname.lastname@example.org) and mention the order # and your name.
And if you choose a card twice accidentally, we will add some items in the gift to fill the value.
All cards are made individually. We use your text, add a picture, print the card and laminate it.
Could you add a nice bottle of wine?
In Finland we have a government alcohol monopoly and thus we can't sell alcohol. If you happen to be in Finland you may order a bottle from Alko (the government alcohol store) webshop, and ask it to be picked up from Helsinki Herttoniemi Alko or you may just bring it to us. If there are many bottles, you should have them shipped to us. However, we have been told by our foreign customers that the Alko store is not accessible without Finnish bank codes for security reasons, so purchase from outside Finland may not possible.
Are any of the gifts vegan or gluten-free?
We can make any gift vegan, gluten-free or lactose-free. Any allergies can be considered. Please mention this in the additional text field, at the bottom of the shopping cart, on your left.
Can I order several gifts in one order?
If they are going to different addresses, then unofrtunately no. The system allows only one delivery address / order. But if all gifts are to one address, then this is possible.