Some frequently asked questions... 

 

When ordering, can I use the recipient's contact information only?

Many people use just the recipient's name and contact information. However, that is not recommended. You should use your own name and contact info when ordering (Billing Address). Only add the recipient's name and address to the other box (Delivery Address). We often have additional questions concerning the order, and without correct information it is not possible to get the answers. A copy of the invoice will be sent to the client, and that should not to go the the gift recipient! Additionally, we enter the names of our clients to our accounting system, but we never collect or store any information of the recipients.
We will guide you through these in the shopping cart.

 

Where do you ship gifts?

We ship gifts within the EU. We can't guarantee any specific delivery dates. In Finland we use the Postal Services (Posti).

Please note, after shipping all contacts with the recipient are handled and made by the Postal Services and Gift Gourmet has no power in speeding up delivery or any other matter concerning the delivery! You will get a tracking code in an automated email  when the gift is shipped. Check that out first, and only if there is a problem contact our customer service. If the recipient's phone number is not correct, the gift delivery will be delayed or canceled.

In the Helsinki area (Helsinki, Espoo, Vantaa, Kauniainen) we also offer our courier service for deliveries, and that service allows specific delivery dates.

Always include the recipient's local Finnish mobile number (+358-) in the order!
In case of an error in recipient´s contact information the gift might not be delivered, or there will be a significant delay.

We will charge €15 service fee for any corrections in recipients´ contact information that we need to make into the Postal Services´ system after the gift has been shipped from us.

Therefore, check and recheck the contact info and especially the phone number. Local mobile phone numbers start with a 0, unless there is the international country code +358. This is a recurring problem! Please make sure you have the phone number in a correct form, and that you have entered the recipient's phone, not yours.
In Finland, the Postal Services need to reach the recipient, packages are not left to a neighbour, or on a doorstep, and their system is fully automated with SMS's. Thank you for your cooperation!
 

I would like to add a card on my order, how can I do that?

There are two ways to order a card.  

When in the shopping cart, on the first page, click the link at the bottom on the left. It says CHOOSE A CARD, RIBBON, BASKET & CELLOPHANE.  
By clicking that link, a new page opens and you may choose a card. On the space just below, you may add the text to be printed on the card.
You may also choose a card as a product (code 997, or from product listings where available). If you chose a card as a product, you may write the text on the additional text field in the shopping cart, on the last page, just before you finalize the order.
If you forget that, send us the text by email (info@giftgourmet.fi) and mention the order # and your name.
And if you choose a card twice accidentally, we will add some items in the gift to fill the value. 

All cards are made individually. We use your text, add a picture, print the card and laminate it. 

 

Could you add a nice bottle of wine?

In Finland we have a government alcohol monopoly and thus we can't sell alcohol. We don't have any supply of wines or other alchol!

However, we can pack a bottle, but it must be purchased by the customer. If you happen to be in Finland you may order a bottle from Alko (the government alcohol store) webshop, and ask it to be picked up from Helsinki Herttoniemi Alko or you may just bring it to us. If there are many bottles, you should have them shipped to us. However, we have been told by our foreign customers that the Alko store is not accessible without Finnish bank codes for security reasons, so purchase from outside Finland may not be possible. 
 

Are any of the gifts vegan or gluten-free?

We can make any gift vegan, gluten-free or lactose-free. Any allergies can be considered. Please mention this in the additional text field, at the bottom of the last page of the shopping cart (you will find the text box just before you finalize the order).

 

Can I order several gifts in one order?

If they are going to different addresses, then unfortunately no. The system allows only one delivery address / order. But if all gifts are to one address, then this is possible. 
 

What is the Christmas schedule?

You should make your oder as soon as possible. When ordering online, you may request the delivery later, like just before Christmas.  

The 2025 deadline for Christmas orders is 12th December. All orders made and/or confirmed on that date will be made on time for Christmas. The final shipping date for Christmas in 2025 is 19th December. 

When an order is made or confirmed on the above mentioned date at the latest, we will deliver the gifts on time for Christmas. During the busy season, strict delivery date requests may be challenging to fulfill.

All gifts ordered after the above mentioned date will be processed and shipped in due course, either in the arrival order or as adjusted in the overall production schedule. In a very busy year, some orders may be processed only after Christmas. Usually, all gifts ordered before Christmas will also be shipped before the Holidays, but they may not be on time for Christmas. Please note no deliveries are made during 24th-26th December as Christmas in Finland is celebrated for three days. 

We would prefer email when contacting us. During our peak season (Sep-Dec) we are sometimes too busy to even pick up the phone. It is also nice to have some data in writing, makes it easier to continue the service! You may also use whatsapp when contacting us, but email is always the best way!