Prices and Payment
All prices are in Euros € and include Finnish VAT at the appropriate rate (14% for foodstuffs and 24% for other products) for all deliveries.
Delivery charges are not included in the prices quoted. We accept payment by most major credit cards. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. We do not charge your credit or debit card until we dispatch your order.
We deliver to all countries within the EU.
Our regular shipping time is o-2 days from the time the order has been accepted. We cannot guarantee delivery times but we aim to deliver within 2-5 working days when using a courier service. However, Christmas is our high season and then our normal shipping and delivery times are not valid. We guarantee delivery on time for Christmas for all orders placed by 12th December. Orders placed after that will be handled in the order or arrival and as quickly and promptly as possible.
The delivery costs for deliveries outside Finland will be specifically calculated per each case. Contact Gift Gourmet Customer Service for assistance.
You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification (gift baskets), perishable goods or goods that by their nature cannot be returned (foodstuffs). Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.
Any complaints regarding the goods or services supplied should be made to:
GIFT GOURMET / Proverbial Ltd, P.O. Box 139, FIN-00811 HELSINKI, or firstname.lastname@example.org or by phone +358-50-555 7374.
You can e-mail or telephone us with your complaint. Our normal office hours are 10am - 3pm Monday - Thursday
These Terms and Conditions do not affect any of your statutory rights.